Service Design
- Faculty
Faculty of Engineering and Computer Science
- Version
Version 1 of 01.12.2025.
- Module identifier
11B1807
- Module level
Bachelor
- Language of instruction
German
- ECTS credit points and grading
5.0
- Module frequency
only winter term
- Duration
1 semester
- Overall workload
The total workload for the module is 150 hours (see also "ECTS credit points and grading").
- Teaching and learning methods
Lecturer based learning Workload hours Type of teaching Media implementation Concretization 30 Seminar Presence or online - 30 Laboratory activity Presence or online - Lecturer independent learning Workload hours Type of teaching Media implementation Concretization 30 Preparation/follow-up for course work - 40 Creation of examinations - 20 Reception of other media or sources -
- Graded examination
- Project Report, medial
- Ungraded exam
- Field work / Experimental work
- Remark on the assessment methods
The ungraded examination performance in the module is understood as the basis of the graded examination performance. The result is described in the project report and presented in a presentation.
- Exam duration and scope
Graded examination performance
- Project report: 15 pages
Ungraded examination performance
- Experimental work: approx. 3-month design work from the context of the course.
- Knowledge Understanding
Altdaten aus MoPPS2. Bitte diese Daten auf die Felder Wissensverständnis, Nutzung und Transfer, Wissenschaftliche Innovation, Kommunikation und Kooperation, Wissenschaftliches Selbstverständnis aufteilen und ggf. erweitern/abändern!
- Literature
Lawrence, A., Schneider, J., Stickdorn, M., Hormess, M. E. (2018). This Is Service Design Doing: Applying Service Design Thinking in the Real World. United States: O'Reilly Media.
Downe, L. (2020). Good Services: Decoding the Mystery of What Makes a Good Service. Netherlands: BIS Publishers.
Norman, D. (2013). The Design of Everyday Things: Revised and Expanded Edition. United States: Basic Books.
Buley, L. (2013). The User Experience Team of One: A Research and Design Survival Guide. United States: Rosenfeld Media.
Greever, T. (2020). Articulating Design Decisions: Communicate with Stakeholders, Keep Your Sanity, and Deliver the Best User Experience. Japan: O'Reilly Media.
- Applicability in study programs
- Media & Interaction Design
- Media & Interaction Design B.A. (01.09.2024)
- Person responsible for the module
- Nehls, Johannes
- Teachers
- Nehls, Johannes