Quality Management

11M0672

Master

English

5.0

only summer term

1 semester

Quality Management - in modern business and service organisations - is a system of planing, assurance and improvement of quality over all business processes of the organisation to achieve high customer satisfaction which is the basis for new projects and company growth. For this, by finishing this module successfully, the students know about the available methods and tools to initiate and support a comprehensive Qualitiy Management Approach. It is the central objective of the module to provide information and understanding on this philosophy. The lecture is completely in English.

The total workload for the module is 150 hours (see also "ECTS credit points and grading").

• Homework / Assignment or
• Oral presentation, with written elaboration

Homework assignment: 10-20 pages, if necessary associated explanation: approx. 20 minutes

Presentation: approx. 20 minutes per group, accociated elaboration: 3 pages

none

The students know about many different quality methods, quality systems and auditing. They understand Quality Management as a central process involving all levels and departments of a producing company or a business organisation.

The students have the competence to work with the elements of quality management in the industry. They know detailled about methods according to the Quality Management practiced in the industry. So they can analyse the quality performance of a department or a company and optimize it.

They use and interprete numerical and graphical methods of data analysis, presentation and interpretation. In addition they learn about the most important methods of quality management. They have the competence to analyse production data in samples and can calculate and predict the quality level, cp, cpk of the population (annual production). They know Q-Methods like FMEA, DOE, POKA-YOKE to optimise the quality, e.g. in production or assembly department.

• Schröder, Cathrin

• Schröder, Cathrin